Eye on Design

Interactive Experience Trends

Troll or Upset Customer?

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Great article by Li Evans on how to tell the difference between a troll and an upset customer.

Also talks about how not responding to an upset customer is a missed opportunity to convert them to a brand evangelist and how to accomplish that.

http://www.searchmarketinggurus.com/search_marketing_gurus/2008/05/trolls-or-upset.html

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Written by Jocelyn

August 7, 2010 at 2:36 pm

Posted in Uncategorized

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